FAQ

Canadian orders are shipped via UPS or Canada Post. Deliveries within Canada is 7-10 business days but usually sooner. You must provide a physical shipping address as we cannot ship to P.O boxes or A.P.O. addresses. We can, however, bill to a P.O. box or A.P.O address.

To arrange for a rush delivery, please contact us by phone weekdays from 9am to 4pm (MST) at 1.800.348.8371. International customers call +1.403.243.6830.

Orders are shipped using either UPS or Canada Post depending on location. You may use your own collect account with UPS or other carriers. Collect shipping accounts must pay a $10.00 fee for processing and handling (for USA customers only). 

Orders can be shipped to other countries via UPS and need to be quoted prior to delivery. Please contact us by phone weekdays from 9am to 4pm (MST) at 1-800-Fitter1 (1-800-348-8371) for a shipping quote. International customers call +1 (403) 635-8436

Yes. Our online checkout process allows you to enter different addresses for billing and shipping purposes. We also have a special section allowing you to send a note along with your purchase. For a birthday or special holiday, give the gift of health!

Payment options include Visa, Mastercard, or American Express.

Yes. After placing an order online, you will receive a confirmation email providing you with a web order number and the details of your purchase.

To find out about the status of an order shipped by any other method, email us at sales@fitterfirst.ca or call us at 1-800-Fitter1 (1-800-348-8371). Please have your Web order number handy.

Products manufactured by Fitterfirst carry a one-year manufacturer's warranty. Please visit our warranty page for more information. Products that Fitterfirst only distributes carry their own unique warranty. For information on a specific product, please contact us directly.

All of our products carry a 30-day satisfaction guarantee. Should you find our products unsatisfactory, please call us for a Return Authorization Number. Upon receipt of the item, you will be credited for the product that you return. With the exception of shipping errors, refunds or credits will not be issued for shipping charges. 

If you are living in the US or Canada, you can use our toll-free number and order by phone weekdays from 9am to 4pm (MST) at 1-800-Fitter1 (1-800-348-8371). International customers call +1-403-243-6830.

Fitterfirst does not accept faxed orders.

Fitterfirst products are for everyone no matter what your fitness level. However, we recommend that you check with your physician before making any changes in your physical activity.

Providing you with a secure online experience is a high priority of Fitterfirst. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded. Your transactions are supported by industry-standard data encryption to help protect your credit card number and personal information.

No problem. You can phoneor mail us your order.

Your e-mail address or other contact information will not be provided to any third party without your prior consent. Our full Privacy Statement can be read here.

Building your core stability is an important component of your workout program. Similar to a building's foundation, core stability gives you the ‘trunk strength’ and flexibility needed to perform daily activities and avoid injuries. Core stability is a stable muscle base, consisting of the abdominal group of muscles, the gluteal muscles, and your spinal muscles.

Proprioception is the body's ability to react appropriately to external forces. Often referred to as ‘muscle memory’ or ‘neuromuscular awareness’, proprioception is instrumental to an active, injury free lifestyle. Highly skilled athletes develop superior proprioception to help them use their muscle strength and endurance more efficiently. Proprioceptive exercises help form the basis for balance, coordination, strength and agility required to overcome injury and improve sports performance. The Pro Fitter and Wobble Boards both integrate muscle development and proprioceptive training efficiently into one activity.

Please feel free to contact us directly if you have questions that aren't answered on this website. Contact Us