Warranty Details

Fitterfirst 5-Year Limited Warranty

Fitterlife Inc. warrants that the Covered Products listed below are free of defects in materials and workmanship, and will repair or replace defective parts or equipment, at Fitterlife Inc.'s sole discretion, for a period of five (5) years  from the original date of purchase, subject to the terms below.


Covered Products

The 5-Year Limited Warranty applies only to the following products:

  • Fitterfirst Balance Products:

    • Professional Balance Boards

    • Professional 20" Rocker Board

    • Classic Balance Board

    • Combobble Board

    • Combo Board

    • Extreme Balance Board Pro

    • Weeble Boards

    • Balance Board Kit

    • Rotational Discs

    • Slant Board

  • Pro Fitter:

    • Pro Fitter

    • Pro Fitter Physio Kit

    • Hard Ankle Board 2

    • Soft Ankle Board 2

    • Balance Aids

  • Active Office Board

Covered Products show the "5 Year Warranty" badge on their product page at fitter1.ca. If a product does not show the badge, it is not covered under this warranty.


Activation and proof of purchase

The warranty period begins on the original date of purchase. For orders placed directly through Fitterlife Inc. (website or in-store), this date is recorded automatically. For products purchased through a third-party retailer, the original receipt or order confirmation is required as proof of purchase.


Who is covered

This warranty applies to Covered Products only while:
a) the product remains in the possession of the original purchaser, and
b) the product has not been subject to accident, misuse, abuse, improper service, or non-manufacturer modification.

This warranty applies equally to residential and commercial use.


What is not covered

  • Any product not listed under Covered Products, including other accessories, replacement parts and kits sold separately, and products from other brands sold by Fitterfirst.
  • Covered Products purchased from Stroops (Stroops.com) OR Amazon USA (Amazon.com) are not covered under this warranty. Stroops manufactures these products independently and any warranty claim should be directed to Stroops.
  • Normal wear-and-tear items that are designed to be replaced over the life of the product, including:

    • Pro Fitter: 

      • Tension cords

      • Top tracks

      • Bottom tracks

      • Wheels

    • Active Office Board: 

      • Foam legs

  • Damage caused by accident, misuse, abuse, improper service, or modification not authorized by the manufacturer.
  • Cosmetic wear that does not affect the function of the product.


Limitation of liability

This warranty is in lieu of all other warranties, expressed or implied, and of all other obligations or liabilities on the part of Fitterlife Inc. No person is authorized to assume any other obligation or liability in connection with the sale of this product on Fitterlife Inc.’s behalf. Under no circumstances shall Fitterlife Inc. or its representatives be liable for damages or injuries to any person or property, or for any special, indirect, secondary, or consequential damages arising out of the use of, or inability to use, this product.


How to file a claim

To make a claim under this warranty, email  sales@fitterfirst.ca with:

  1. Proof of purchase 

  2. Description of the defect 

  3. Photo or video of the issue

  4. Contact information (Full name, phone number, shipping address)

Once your claim is reviewed and approved, Fitterfirst will ship a replacement part or unit at no cost to you. In some cases, Fitterfirst may ask you to return the defective item or part. If so, we will provide instructions and cover the return shipping cost.



Safety notices

In the event of a safety-related modification or recall, Fitterlife Inc. will contact affected customers directly in accordance with the Canada Consumer Product Safety Act, or for other reasons the manufacturer deems necessary.